Open Tuesday to Saturday 10am-4pm. Private appointments available outside of those hours, please contact us to arrange. Our website showcases a selection of our pieces, please visit the showroom for our full range. WE WILL BE CLOSED FOR THE DAY ON SATURDAY 18TH JULY. REOPENING AT 10AM ON TUESDAY 21ST JULY

Delivery And Returns

Postage And Packaging  

  • FREE click and collect on all orders.
  • We offer FREE postage for orders over £50.
  • Orders under £50 incur a £5 postage fee.
  • FREE local delivery is available on all orders requiring delivery within 5 mile radius of the shop. For these deliveries, if they are too large to go through your letterbox, we will coordinate directly with you via your contact details to arrange a convenient time for you to receive delivery. Please make sure these are correct.
  • We do not currently despatch outside the United Kingdom.
  • All posted out orders are sent by first class, recorded or registered post dependent upon the value.
  • We will supply you with a parcel tracking number where one is available via an email to confirm your order has been despatched.
  • Orders will typically be despatched within 24 hours where possible, this excludes special orders and personalised items.
  • Orders placed Friday-Sunday will typically be despatched on the following Tuesday. This may be delayed by Bank Holidays and postal strikes. 

 

    Returns Policy

    We pride ourselves on the quality of our products and the pristine condition in which they will be sent out to you. However, if there are any issues with the item you receive please contact us immediately upon receiving the item and we will rectify any issues.

    Email: sales@johnmedhurst.co.uk

    • We offer either exchange or a credit note provided that goods are returned in pristine condition within 28 days of date of purchase.
    • Items can be returned to us in person at the showroom or by post.
    • The cost of returning the goods will be paid by you, the purchaser, and not covered by ourselves.
    • Postage paid by yourself for orders under £50 to be delivered is non-refundable.
    • Any item returned must be returned by a tracked delivery service in pristine condition, unworn, with all its original packaging and documentation - receipts, guarantees, information booklets etc.
    • Please ensure you keep hold of the tracking number for items you are returning.
    • Please include a note stating whether you would like an exchange or a credit note.
    • Any personalised items, engraved items, commission pieces and special order items are non-returnable for exchange/credit - this does not affect your statutory rights.